Refund policy

Last updated: 10 August 2026

We want you to love your Julnar products. If something isn’t right, here’s how returns work.

Return Window

You may request a return within 14 days of receiving your order.

Conditions

  • Product must be unused, unopened, and in its original packaging (for hygiene reasons, opened personal care items cannot be returned unless defective).
  • Proof of purchase (order number or receipt) is required.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at dalina@rootsandglow.com with photos of the item and packaging. We’ll arrange a replacement or refund at no extra cost to you.

How to Start a Return

Email dalina@rootsandglow.com with your order number and reason for return. We’ll confirm eligibility and provide next steps.

Refunds

Once your return is received and inspected, we’ll notify you of approval status. Approved refunds are issued to your original payment method within [[REFUND_PROCESSING_DAYS]].

Return Shipping Costs

  • If the return is due to our error (damaged or incorrect item): we cover return shipping.
  • If the return is due to change of mind: [[CHANGE_OF_MIND_RETURN_SHIPPING]]

Non-Returnable Items

For hygiene and safety reasons, opened or used body wash, lotion, and mist products cannot be returned unless defective.