Shipping policy

Last updated: 10 August 2026

Shipping Destinations

We currently ship within the United Arab Emirates.

Processing Time

Orders are processed within [[PROCESSING_DAYS]] of purchase, excluding weekends and public holidays.

Delivery Times

United Arab Emirates: 2 to 4 working days

Shipping Costs

• Free shipping on orders over AED 150.
• Standard shipping: [[STANDARD_SHIPPING_COST]]

Order Tracking

Once your order ships, you’ll receive a tracking number via [[TRACKING_CHANNEL]] to follow your delivery.

Delays

While we aim to meet the estimated delivery times above, delays can occur due to courier issues, customs, or high-demand periods. We’ll keep you updated if this happens.

Order Issues

If your order hasn’t arrived within the expected timeframe, contact us at dalina@rootsandglow.com and we’ll look into it right away.